What a friendly and knowledgeable staff. So cool that they do bank and mutual funds!
Prior to moving our business to Erin, I had been with State Farm all of my life and had had about 7 agents in several different states and our life insurance was with a different company. We have moved all of our life insurance policies to her office, our children have opened IRAs and we have several CDs. The relief that I felt as we slowly and surely have gotten all of these things in order and a relief that we have such a knowledgeable staff keeping track of each of these policies.
The State Farm 800 lady in 15 minutes explained nicely what that stack of papers & divided out what 6 months of combined payments were for me, what I asked for to begin with. Do you want to know what your MONTHLY bill is and what the fees are and what the payments are for? Do you have to tell agents that chunk sums are not really what you want to know, but the bottom line monthly bill is? Now you get in a car accident, a deer jumps in front of your car, you want to deal with telling an agent, sorry their assistants to explain in plain and simple terms? I had car issues, traffic bumps and you want a nice person to make things easier, don't you? And if you are older, maybe a baby boomer like my parents, you want them to have someone who understands them and help them not create stress for them.
All this happened and got heated thank you, over Christmas. During that time I had another local agent, FARMERS INS close by gave me fruit for Christmas because she loves my dog and we chat, and I sat down in her office, no problem and went over car and renters insurance nicely, like a neighborly business does. Glad Yelp and Google offer reviews because Car Insurance is no little matter and it costs a good portion of our income. Unbelievable
In 30 years of car insurance my rates have never gone up because an agent cancelled out of a meeting to explain what exactly all the fees were for. No they gave me a stack of papers, I have dyslexia & disabilitie(s) and I made that very clear several times. Instead I get a lengthy email from her Office Manager about everything she did, in 3 pages worth of an email resating everything I already knew, like a spat with a nasty neighbor, on and on. Thtrea I get another email from Miss Erin about how how great her agency is and she backs up her office manager 100 percent!
Erin and staff have always provided the best experience in regards to insurance needs. Erin is the only agent that has taken the time to go through my policies and provide us advice based on our needs. Best agent I've ever had!
Moved from California and I was with State Farm and my agent there for 25 years. Erin and her staff are terrific! Professional, courteous, helpful, and kind. Erin made herself available to me on a Saturday morning to help me - I couldn't have asked for anymore. I whole-heartedly recommend her.
Worst experience in my 40 + years. I have had STATE FARM INS since I was a teenager. That "should" count for something, mean something, not at this agen'ts agency, No. Erin takes no responsibility for her actions or staff, in fact she has enough assistants to not handle the work herself or even meet with a customer who requests it.
The only good thing from this office was the young man, who was extremely polite when I walked into that office to sign documents. Was not the, I guess case worker, the manager, nor the agent heself. A kind office assistant, more assistants I ever seen or dealt with ever at an insurance agency. This young man said things like: No problem, yes I can help you with that, My Pleasure.
Did I mention No CAR accident was involved with this hot mess? Just establishing a new agency because I moved to Ohio? I think any driver knows, that if this is what goes on before car issues occur, a time where you are already stressed out and maybe in shock and upset over an accident, is this how you want to be treated?
This agent cancelled out - of my Saturday appointment the afternoon before, because: " I have a church meeting, sorry!" So I never met this woman, but her office messed up my insurance so badly, my rates have $$ gone UP thank you so much!
I stopped in Erin's office on Tuesday to pick up a policy and was reminded once again, how fortunate I am that several friends recommended Erin and her staff 2 1/2 years ago. Erin, Kate, Jackie and now Josh treat me with respect and friendship whenever I stop or call for something.
Now when I think of car insurance I cringe & think of this terrible treatment, experience, the report I made to STATE FARM CORP. I also found out, a good thing to know, State Farm agents, not the corporation like I thought is where service begins and ends. That thing, unless you say the word "escalate," matters stay just between you & that agent unless you switch agencies. State Farm 800 corrected the wrong address this office changed incorrectly after I personally corrected to my address, not my landlord's office, I changed all that online and they changed it back to an incorrect address.
Erin Curtis State Farm Insurance Agent is a US Insurance Agency based in Newark, Ohio. Erin Curtis State Farm Insurance Agent is located at 1550 N 21st St, Newark, OH 43055, USA.
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