My daughter and I have both experienced very poor service from the Newark, Ohio AAA Office. MOST of their Newark reps take their workload frustrations out on us, the customer. Such an employee would not last long at the company where I work - our tone is always courteous, after all, without customers, we would not have a job. Their rep Sheri (Sherry?) is one we've had the most trouble with; today, I phoned in and informed her that my TT (Trip-Tik) only contained the destination, but not the directions back home. Not once did she apologize, yet she asked if I was sure that the directions (back home) were not included. She also asked if the TT was done while I waited (as though to make an excuse for their error); however, I replied, "No, I ordered it three weeks in advance from Morgan". Another time when I picked up the TT, I asked for an additional book, and the rep stated, "you can get that yourself". I asked her (I did not get this rep's name) where I would do so, and she then pointed to where I could get the book. She finally mustered up a 'thank you' as I left, but with a very stressed facial expression. Another time, my daughter picked up a TT for directions to Maine, the directions were to travel SOUTH from Ohio. When she showed the Newark AAA Rep the instructions, the rep took it out on my daughter as though it was my daughter's fault that they had to re-do the TT. With each episode we have treated the AAA Reps as we would want to be treated (we give them a break), but it is as though they take their work stress out on us, because we are easy targets. This is not good business. I wish these reps would see or hear themselves in front of their boss, or regional boss for that matter, as I do not even think it would matter to their office manager, because they've been getting away with these actions for years.
Needed to grab a map and ended up with 3 maps and book after having a quick discussion the representative. Quite willing to assist where and when needed.
Wonderful (A+) first time experience with AAA!!! In planning a three week, multi state vacation I was able to call my local AAA office, give them all of the places we would be visiting, sat back and waited to pick up my TripTik. They did an amazing job and included brochures of nearby places of interest as well as a regional map. I couldn't have asked for a better experience or nicer service!!
Thank you..
My experience this time was not as positive as in the past. I did get a tour book, map, and vacation brochure. However, I was looking for information that I hoped could be obtained from someone knowledgeable in the office. The person with whom I worked did not seem to be interested in finding out what I really wanted and how she could be of help. After doing some of my own research, I will go back with some specific questions and request for help. However, the reason I go in there is that I am looking for the expertise of trained individuals to help me with my vacation plan.
As always the personnel @ Deo Drive were timely and helpful. My wife and I like to take unplanned vacations deciding on the spur of the moment as to where we are going. The AAA Tour Books and maps are all that we need to do this. In 2012 we flew to Phoenix and rented a car and drove 3500 miles in 14 days with no plans. Our books and maps were what determined where we were going and when.
Aaa Newark is a US Travel Agency based in Newark, Ohio. Aaa Newark is located at 135 Deo Dr, Newark, OH 43055, USA.
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